Support

Contact us

Email the Evolve support team at support@evolvestorefront.com.

What to include in a support email

To help us resolve your issue quickly, please include:

• Tenant subdomain — the <tenant> portion of your URLs (e.g. acme from dashboard-acme.evolvestorefront.com).
• Affected product — Image Optimization, Image Search, Image Engine, or Platform API.
• Time the issue occurred — when you first saw the problem.
• Request id or job id, if available — visible in API responses.
• Sample reproduction — a curl command, code snippet, or screenshot demonstrating the issue.

Before contacting support

A few checks resolve most issues without needing to wait for a response:

• Confirm your client_id and client_secret are correct. See Find your API credentials.
• Verify your access token has not expired (tokens last one hour). See Obtain an access token.
• Re-read the relevant product Getting Started page:
  • Image Optimization — Getting Started
  • Image Search — Getting Started
  • Image Engine — Getting Started
• Check the API reference for the endpoint you're calling:
  • Platform API
  • Image Engine API
  • Image Search API
  • Image Optimization API

See also

• Getting Started
• Common URLs & Credentials